Privacy Policy

Introduction

Serenities AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered personal assistant platform and related services.

Information We Collect

Information You Provide

• Account information (name, email address, password)
• Payment and billing information
• Integration credentials for connected apps
• Messages and conversations with AI agents
• Voice recordings (when using voice features)
• Contact information when you reach out to support

Information We Collect Automatically

• Usage data and interaction patterns
• Device information and browser type
• IP address and location data
• Cookies and similar tracking technologies
• Performance metrics and error logs

How We Use Your Information

We use your information to:

• Provide and maintain our AI assistant services
• Process your AI requests and execute automations
• Connect and manage your third-party app integrations
• Process payments and manage subscriptions
• Improve our AI models and service quality
• Send service updates and important notifications
• Provide customer support and respond to inquiries
• Detect and prevent fraud or abuse
• Comply with legal obligations

AI and Data Processing

Your conversations and interactions with our AI agents are processed to provide responses and execute actions. We use industry-leading AI models from various sources. Your data may be processed by these providers according to their respective privacy policies.

Important: We do not use your personal conversations to train our AI models without your explicit consent. Your data remains yours.

Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for sensitive data
• AES-256-GCM encryption for stored credentials
• Secure HTTPS connections for all data transfers
• Regular security audits and updates
• Access controls and authentication measures
• Secure data centers with physical security

Third-Party Services

We integrate with various third-party services to provide our functionality:

• AI Providers: Industry-leading AI model providers
• Payment Processing: Stripe for secure payments
• Cloud Services: Microsoft Azure for hosting
• Communication: Email services for notifications
• Connected Apps: Various apps you choose to integrate

Each third-party service has its own privacy policy. We recommend reviewing them.

Data Retention

We retain your data for as long as necessary to provide our services:

• Account data: Retained while your account is active
• Conversation history: Retained while your account is active
• Voice recordings: Retained while your account is active
• Payment records: As required by law (typically 7 years)
• Deleted data: Removed within 30 days from all backups

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restrict: Limit how we process your data

To exercise these rights, contact us at support@serenitiesai.com

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

GDPR Rights (European Users)

If you are in the European Economic Area, you have additional rights under GDPR including the right to data portability, the right to restrict processing, and the right to lodge a complaint with your local supervisory authority.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: